"There were some communication problems on scheduling/info and it's unclear whose fault that was but we got it worked out. This was the first time here for our dog, who usually is "weird" for a day or two after grooming, but she was her happy go lucky self when I picked her up. That tells me she was treated well. It is curbside drop off but you can see in their huge windows. They did exactly as I asked and at a price comparable with other groomers in the area. The staff who I talked with was very kind and had a positive attitude. We will be return customers."